What does KaibanZero mean? 

"Kaiban" is the name of the Maplestory guild I was in during 7th grade. It means a beggar in Vietnamese, and was just a fun name that I loved to use throughout my life. "Zero" is a concept I've always loved, because it represents the starting point, as well as the end. When your health is zero, it usually means game over, and yet can also be looked at a restart. I spelled my name with a zero one day, and someone said it was cool, because I gave zero a meaning when I attached it to myself. It stuck with me ever since, and now I've just combined my childhood names together to be KaibanZero. I thought long and hard about a name that could stand for the brand, and realized I should just go with a name that is a direct representation of me, the owner ( ˘▽˘)っ♨ 

I grew up watching anime and started this brand because I had COVID unemployment money (I was previously working at a ramen franchise from Japan for 5 years) and thought it would be a neat passion project, though grew a lot more than I thought. Not going to give the same spiel as everyone else about how I was being bullied for being "weird" or liking anime because I literally started it out of a fun idea (◐ω◑ )

How are your clothes made/How do I wash them?

My clothes are screenprinted nearby, and I go to oversee the production myself! Screenprinting (as opposed to Direct To Garment/Heat Press) makes designs last a lot longer, especially with the ink I use (plastisol) so you won't be getting Hot Topic level fading and peeling. Wash your clothes inside-out in a standard washer of your preferred setting. Shrinking in my clothes is extremely minimal too! 

I placed an order, now what?

Please allow 3 to 5 business days for us to complete your order and issue you a tracking number. Once your item(s) have been made, a tracking code will be sent in another email. If you haven't received a tracking number/confirmation email, please check your spam/promotions! We will NOT combine multiple orders. Please confirm your purchase before you buy.  

 

SHIPPING POLICY 

Apparel orders may take up to one week to process and ship out. Thank you for your patience during this time. We aim to ship orders out within 72 hours. However, this is not guaranteed. 

OUR STANDARD SHIPPING RATES:

USPS First Class (3-5 Business Days) - Automatically calculated by USPS.

International (14-30 business days) - Automatically calculated by USPS plus custom dues if applied. Also may use UPS.

PLEASE NOTE:

Once your order has been shipped, KAIBANZERO has no control over the package status. KAIBANZERO is not responsible for lost, stolen, delayed, or damaged packages, but we will do our best to help you through the process of retrieving it. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. If your shipping information was filled out incorrectly, please email us immediately. If you have any issues with shipping, you can contact info@kaibanzero.com and we will do our best to assist you. 

Please track your packages. KAIBANZERO has no control over what happens to your package once it is delivered. If there is a problem with your package delivery or tracking number, please contact USPS directly.  

USPS: 1-800-ASK-USPS  

Refund/Exchange policy: No refunds/No returns. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have two days to return/exchange your order, or until we ship them out.

For more info, email us at info@kaibanzero.com